Privacy Policy

Effective Date: [1st August, 2024]

1. Introduction
This Privacy Policy ("Policy") is established by Inqnest Marketing Solutions Private Limited ("Inqnest," "we," "us," or "our") to outline our practices regarding the collection, use, maintenance, and disclosure of personal data obtained from users ("you" or "your") of our website, https://www.inqnest.com ("Website"), and the services we provide. This Policy applies to the Website and all products and services offered by Inqnest. By using our services, you consent to the terms outlined herein.

2. Information We Collect
Some of our Website’s functionality can be used without providing any personal data, though for using some features of the Services, personal data is required. We process three broad categories of personal data:

• Information provided directly by you;
• Information received from third parties; and
• Information collected automatically.

2.1 Information Provided Directly By You

• Communication with Inqnest: We collect personal data that you voluntarily provide when you contact us with inquiries (including by filling out relevant forms on our Website), engage with our chatbot on the Website, respond to one of our surveys, contact our customer support regarding a problem you are experiencing with the Services, or otherwise contact us regarding the Website or the Services.
• Transactions: We collect details of transactions you carry out using the Services, including information you provide to enable us to fulfill your orders, which may include financial information such as your credit card number. As a paying user of the Services, we will receive your payment transaction details (for example, your name, the amount paid, and the date of payment).
• Payment Information: We collect billing and other payment information (for example, if you sign up for a trial, a paid service, or purchase a Third-Party Service), including payment method details, such as credit card numbers.
• Additional Payment Information: You may choose to provide additional information such as your VAT, GST, additional billing address, or the name of the entity that you represent.
• Identity Verification: In some cases (for example, if you request a refund), we may ask you to provide us with information such as your billing information (name, transaction ID, last 4 digits of the credit card associated with the account, billing date, etc.), email address, login name, and, if needed, information that verifies your identity, in accordance with applicable law.
• Using our Blog, Requesting Content, or Creating a Public Profile: If you use our blog, request content, or would like to participate in our webinars or events, we may ask you to provide us with information such as your name, job title, your photo, or other information. By posting any information on publicly accessible blogs or other areas of our Website, you acknowledge and agree that the data you provide on our Website—including information provided to create your public profile (hereinafter "Public Profile")—will be visible to any member of the public who accesses the Website. You can change the information in your Public Profile whenever you want by contacting us at info@inqnest.com.
• Testimonials: We collect and display personal testimonials of satisfied customers and users on the Services in addition to other endorsements. With your consent, we may post your testimonial, along with your name, on the Services. If you wish to update or delete your testimonial, you can contact us at info@inqnest.com.

2.2 Information Received From Third Parties
We may combine personal data we receive from you with personal data we obtain from other sources, such as:

• Authorized Resellers or Distributors: For example, if you purchase access to the Services through one of these partners. The personal data we may receive includes business contact information, including mailing addresses, job titles, email addresses, and phone numbers.
• Other Third Parties: Such as email campaigns, marketing partners, publicly-available sources, and data providers. The personal data we may receive includes company information, location information, demographic information, and business contact information, including mailing addresses, job titles, email addresses, and phone numbers. We may use this information to enhance the information that we already maintain about you and to improve the accuracy of our records, in addition to other purposes described in this Privacy Policy.

2.3 Information Collected Automatically
Like many other commercial websites, we use certain technologies, such as tools for collecting usage data, cookies, web beacons, pixels, and similar technologies, to automatically collect information that may contain personal data as you navigate our websites or use our Services or interact with communications we send to you, subject to your consent where required by applicable laws.

• Device and Usage Data: When users come to our websites, we may track, collect, and aggregate information indicating, among other things, which pages of our websites were visited, the order in which they were visited, when they were visited, and which hyperlinks were clicked. We also collect information from the URLs from which you linked to our websites. Collecting such information may involve logging the IP address, operating system, and browser software used by each user of the websites. We may be able to determine from an IP address a user’s Internet Service Provider and the geographic location of his or her point of connectivity.
• Third-Party Widgets: Some of our Services contain widgets and social media features, such as the Facebook or LinkedIn button. You are the only person who decides if you would like to press this button and share your personal data with the respective third-party operators of widgets or social media. These widgets and features collect your IP address, the information about the page you are visiting during your use of the Services, and may set a cookie to enable the feature to function properly. Widgets and social media features are either hosted by a third party or hosted directly within our Services. Your interactions with these features are governed by the privacy policy of the company providing it, and we recommend that you read them prior to sharing your data with such third parties.
• Cookies and Tracking Technologies: We use cookies and similar technologies to collect data and improve your experience on our Website. We and our partners may use other cookies and similar technologies to gather information about the use of our websites and the Services, and for other business purposes as disclosed in our Cookie Policy. For more information on our use of cookies and similar technologies, and your choices with respect to such use, please refer to our Cookie Policy. You can manage your cookie preferences through your browser settings.

3. How We Use Your Data
We use the personal data we collect, described above, as follows:

• To Provide the Services and Related Support: Process transactions, manage your user account, and respond to your requests. This is necessary to perform the contract we are about to enter into or have entered into with you.
• To the Extent Permitted by Applicable Law, and for Certain Legitimate Interests: Including, if we have not entered into a contract with you, to operate and administer our Website, to provide you with content you access and request (e.g., to download content from our Website), and to respond to your requests for our Services (including sharing your personal data with our resellers as necessary to respond to your request for the Services in an efficient manner and facilitate the sale of our Services, as described in the ‘How We Share Your Personal Data’ section below).
• To Manage Our Relationship with You: Which includes sending administrative information to you, for example, information regarding the Website and changes to our terms, conditions, and policies, information on our own products and services that may be of interest to you, and responding to your requests or communicating with you.
• To Analyze Your Preferences, Interests, and Behavior: Such as your usage of and interactions with our Website and Services, to identify insights, trends, and correlations. This enables us to improve your experience with our Services by providing you with more relevant content and service offerings and helps us improve our Services (including our Service’s functionality and user-friendliness) and develop new products and services.
• For Other Internal Business Purposes: Such as data analysis, benchmarking, audits, conducting research, analysis, studies, or surveys, and identifying usage trends. To prevent fraud or criminal activities, misuse of our products or services, and ensure the security of our IT systems, architecture, and networks.
• To (a) Comply with Legal Obligations and Legal Processes; (b) respond to requests from public and government authorities, including public and government authorities outside your country of residence; (c) enforce our Terms of Service; (d) protect our operations; (e) protect our rights, privacy, safety, or property, and/or that of you or others; and (f) allow us to pursue available remedies or limit the damages that we may sustain.
• If You Ask Us to Delete Your Data or to Be Removed from Our Marketing Lists: And we are required to fulfill your request, to keep basic data to identify you and prevent further unwanted processing.
• For Marketing and Advertising: Including sending you updates and information about our new products and services, upcoming events, or other promotions or news, including by email or push notification, as permitted by law.
• Where Required by Law: We will only send you marketing information if you consent to us doing so at the time you provide us your personal data. Otherwise, it is in our legitimate business interests to send such information. You may opt-out of our marketing communications as described in the “Opt-out of Marketing Communications” section below.
• We Engage Our Advertising Partners: Including third-party advertising companies and social media companies, to display ads around the web. These companies may use cookies and similar technologies to collect information (including the automatically-collected data described above) about your interactions over time across our Services, our communications, and other online services, and use that information to serve online ads that they think will interest you. Where required by law, we will undertake such advertising activities on the basis of your consent; otherwise, it is in our legitimate business interests to undertake such activities. Please refer to our Cookie Policy for more information.

4. How We Disclose Your Personal Data
Inqnest will not sell, rent, lease, or otherwise provide your personal data to others, except in order to provide you with the products and services you request, as further described below, or with your permission or as required by applicable law.

• Service Providers: We may engage other companies and people to perform tasks on our behalf—meaning they are helping us provide our Services. In particular, we use third-party providers for payment processing, fraud prevention, and risk assessment, hosting and other information technology services, email communication and customer support services, analytics and data providers, marketing, and advertising. Following our instructions, these parties may process your personal data in the course of providing the relevant services to us.
• Affiliates: We may disclose your data to our affiliates for administrative purposes; to help provide our Services, and related customer support, or to conduct sales and marketing activities on our behalf.
• Resellers or Distributors, Affiliates, or Other Third Parties: When you request Services from us or inquire about the Services, we may share your personal data, such as name, last name, and email address, with our authorized resellers, distributors, affiliates, and other third parties as necessary to respond to your request for our Services in an efficient manner and facilitate the sale of our Services and for those third parties’ own marketing services. These third parties will process your personal data as separate data controllers/businesses and in accordance with their privacy policies. Please refer to the privacy policy of the applicable reseller for information on the reseller’s privacy practices.
• Social Networking Websites: Where permissible according to applicable law or with your consent where required by law, we may use certain limited personal data about you, such as your email address, to hash it and to share it with social network websites, such as Facebook, LinkedIn, or Google, to generate leads, drive traffic to our websites, or otherwise promote our products or Services. The social network websites with which we may share your personal data are not controlled or supervised by us. Therefore, any questions regarding how your social network websites service provider processes your personal data should be directed to such provider.
• Business Transfers: If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of all or a portion of our assets, or transition of a service to another provider, your personal data and other information may be transferred to a successor or affiliate as part of that transaction.
• Legal Requirements: We may share your personal data so that we can comply with a legal obligation to which we are subject, protect and defend the rights or property of Inqnest, act in urgent circumstances to protect your personal safety or that of the public, or protect Inqnest against legal liability. For example, where we are obliged to share your personal data with regulatory bodies that govern our work and services; government departments such as law enforcement, court orders; financial institutions; external auditors; etc.

5. Data Retention
We retain your personal data for as long as reasonably necessary to provide the Services and fulfill the transactions you have requested, comply with our legal obligations, or for other legitimate business purposes, such as maintaining business and financial records, resolving disputes, maintaining security, detecting and preventing fraud and abuse, and enforcing our agreements. After the applicable retention period has elapsed, your personal data will be anonymized or deleted.

6. How We Protect Your Personal Data
We have implemented physical, technical, and administrative security measures designed to protect the confidentiality of personal data we process. The Internet, however, cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any personal data you provide to us. It is your responsibility to protect the security of your login information.

If you know or suspect that your personal data has been lost, stolen, misappropriated, or otherwise compromised, or in case of any actual or suspected unauthorized use of your Inqnest account, please immediately contact us by email at info@inqnest.com.

7. Privacy Rights and Choices

• Opt-Out of Marketing Communications: You may opt out of marketing-related emails and other communications by following the opt-out or unsubscribe instructions in the communications you receive from us or by contacting us as provided in the “Contact Information” section below. You may continue to receive Services-related and other non-marketing emails.
• Online Tracking Opt-Out: You can opt out of third-party cookies as described in our Cookie Policy.
• Personal Data Requests: We offer you choices that affect how we handle the personal data that we control. Depending on your location and the nature of your interactions with our Services, you may request the following in relation to personal data:some text
  • Information about how we have collected and used personal data. We have made this information available to you without having to request it by including it in this Privacy Policy.
  • Access to a copy of the personal data that we have collected about you. Where applicable and possible, we will provide the information to you.
  • Correction of personal data that is inaccurate or out of date.
  • Deletion of personal data that we no longer need to provide the Services or for other lawful purposes.
  • Opt-out of the sharing or processing of your personal data for targeted advertising purposes. To exercise this right, you can visit the “Cookie Policy” in the footer of our website.
  • Additional rights, such as to object to and request that we restrict our use of personal data, and where applicable, you may withdraw your consent.

To make a request, please email us or write to us as provided in the “Contact Information” section below. We may ask for specific information from you to help us confirm your identity. Depending on where you reside, you may be entitled to empower an authorized agent to submit requests on your behalf. We will require authorized agents to confirm their identity and authority, in accordance with applicable laws. You are entitled to exercise the rights described above free from discrimination.

• Limits on Your Privacy Rights and Choices: In some instances, your choices may be limited, such as where fulfilling your request would impair the rights of others, our ability to provide a service you have requested, or our ability to comply with our legal obligations and enforce our legal rights. If you are not satisfied with how we address your request, you may submit a complaint by contacting us as provided in the “Contact Information” section below. Depending on where you reside, you may have the right to complain to a data protection regulator where you live or work, or where you feel a violation has occurred.

8. Children
Our Services are not directed to children who are under the age of 16. We do not knowingly collect personal data from children under the age of 16. If you have reason to believe that a child under the age of 16 has provided personal data to us through the Services, please contact us at info@inqnest.com, and we will endeavor to delete that information from our databases.

This Privacy Policy aims to inform users about the collection, use, and protection of their personal data in compliance with GDPR requirements. By using our Website, you consent to the terms of this Privacy Policy. We reserve the right to update or change this Privacy Policy at any time.

Contact Information
If you have any questions about this Policy or our data practices, please contact us at:

Inqnest Marketing Solutions Private Limited
1670, First Floor, 9th Main Road, HAL 3rd Stage,
New Tippasandra, Bengaluru, Karnataka, India, PIN Code: 560075
Email: info@inqnest.com