Cancellation & Refund Policy

1. Definitions:
For the purposes of this Cancellation and Refund Policy:

• "Inqnest Marketing Solutions Private Limited" may be referred to as "Inqnest."
• "Agreement" refers to the terms and conditions outlined in this document.
• "Services" means the services provided by Inqnest under the subscription plan chosen by the Customer.
• "Customer" refers to the individual or entity subscribing to Inqnest's Services.
• "Cancellation" refers to the termination of the Customer's subscription to Inqnest's Services.
• "Refund" refers to the return of fees paid by the Customer for the Services under the terms outlined in this Policy.

2. Cancellation Request:
The Customer may cancel their subscription to the Services at any time by providing written notice to Inqnest. This notice must be sent via email to cancellations@inqnest.com from the email address registered with the Customer’s account. To process the cancellation request, the following information must be included in the email:

• The Customer's full name and registered email address.
• The Customer's billing information, including the transaction ID and the last four digits of the credit card/debit card (if applicable) associated with the account.
• A concise statement explaining the reason for the cancellation.

Inqnest will acknowledge receipt of the cancellation request within 3 business days and will process the cancellation within 7 business days. The cancellation will take effect at the end of the current billing cycle, and no further charges will be applied.

‍3. Refund Policy:
All sales of Service(s) provided by Inqnest Marketing Solutions Private Limited are final upon subscription or purchase. As a general rule, refunds are not provided once the Service(s) has been rendered or accessed. However, Inqnest may, at its sole discretion, consider a refund under the following exceptional circumstances:

• Clerical Errors: If a clerical error, including but not limited to incorrect billing, subscription activation, or service delivery by Inqnest, is identified, a refund may be issued to rectify the mistake.
• Duplicate Payments: In instances where a duplicate payment transaction has occurred due to a system or processing error, a refund may be granted for the duplicate amount.

To be eligible for a refund, the Customer must submit a written request for a refund to cancellations@inqnest.com within 7 calendar days of the initial subscription date, along with supporting documentation or evidence for consideration. Upon verification, the veracity of the reason for the refund and acceptance of the request thereafter, Inqnest will process the refund within 30 calendar days. Refunds will be issued using the same payment method originally used by the Customer unless otherwise agreed in writing. The Customer shall bear any bank fees or charges associated with the refund.

‍4. Limitations on Refunds:
Refunds are strictly limited to the initial subscription period and do not apply to recurring payments, renewals, or any subsequent charges. Inqnest reserves the right to reject any refund request that does not comply with the terms set forth in this Policy or if there is evidence suggesting that the refund policy is being abused.

‍5. Effect of Cancellation:
Following cancellation, the Customer's access to the Services will continue until the end of the current prepaid period. The Customer will not be entitled to any refunds or credits for any unused portion of the Services. Inqnest reserves the right to terminate the Customer's access to the Services immediately if the Customer is found to be in violation of any applicable laws or the Terms of Service.

‍6. Data Retention:
Upon cancellation, Inqnest will retain the Customer’s account data for a period of 30 days. During this period, the Customer may choose to reactivate their subscription to regain access to the data. After the 30-day period, all Customer data will be permanently deleted from Inqnest’s servers, except as required by law.

‍7. Amendments:
Inqnest reserves the right to amend or modify this Cancellation and Refund Policy at its sole discretion at any time. Any amendments or modifications will take effect immediately upon posting the revised Policy on the Inqnest website. The Customer is responsible for reviewing the Policy periodically to ensure they are aware of any changes.

‍8. Governing Law and Jurisdiction:
This Policy shall be governed by and construed in accordance with the laws of the Republic of India. Any disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.

‍9. Severability:
If any provision of this Policy is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed from the Policy, and the remaining provisions shall remain in full force and effect.

‍10. Contact Information:
For any inquiries or concerns regarding this Cancellation and Refund Policy, the Customer may contact Inqnest at cancellations@inqnest.com.